Shipping Policy
Last updated: 24 April 2026
At Frozen Potion, we aim to deliver your order safely, discreetly, and on time. This policy explains how our shipping process works.
Delivery Areas
We currently deliver within South Africa only. Delivery availability may vary depending on your location.
Processing Time
Orders are processed after payment confirmation.
- Orders placed before 12:00 PM are typically processed the same day
- Orders placed after 12:00 PM are processed the next business day
Delivery Timeframes
Delivery times vary based on your location:
- Major cities: 1-3 business days
- Other areas: 3-7 business days
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order size.
Temperature Control
Our products require cold storage. We use insulated packaging to ensure your ice cream arrives frozen and fresh.
Delivery Issues
If you experience any issues with your delivery, please contact us within 24 hours of receiving your order.
